Help
Something not right?
Reporting an issue
Use the contact form and choose "Support request", or email software@brightintentsoftware.cc. Helpful details include:
- The app or website affected, and the version if you know it
- Device model and operating system version
- What you did, what you expected and what happened instead
- When it started and how many people seem affected
- A screenshot, with any personal data blurred out
Please do not send passwords, payment card details or health information through the form or email.
Frequently asked questions
Do you work with organisations outside London?
Yes. We work remotely across the UK and arrange in-person sessions in advance where useful.
Can you take over an app another team built?
Often, yes. We start with a short code and infrastructure review so you know what you are inheriting before committing to anything larger.
Who owns the code and store accounts?
You do. We recommend repositories, developer accounts and hosting are registered to your organisation from the start, with us invited as collaborators.
How quickly do you respond?
We aim to reply to new enquiries within two working days. Clients with a support arrangement get the response targets written into it.
Do you offer emergency out-of-hours cover?
Not by default. If your service needs out-of-hours cover we will discuss whether we can provide it, or help you plan an alternative.
My message says "accepted" but I have had no reply.
"Accepted" means our mail server took your message for sending. Delivery to our inbox is not guaranteed. If you have not heard back within two working days, email us directly quoting your reference.